Job: Project Support Manager- HIM (8/5)

Title Project Support Manager- HIM (8/5)
CategoriesProject Management
Job TypeContract
Start Date2022-10-25
End Date2024-04-24
LocationSurrey, BC
Job Details

Our Surrey area client is a leader in the support and provision of healthcare services to the British Columbia public.

The client is seeking a Project Support Manager on a contract basis to support Health Informatics & Information Technology activities.


Project Description: 

The client is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities.  Advance is the largest multi-year transformational program, which will affect over 30,000 staff and clinicians across 13 sites.

The Advance program is focused on re-imagining how we deliver care today and into the future.  The program will enable the client to improve the way patients experience care while driving better outcomes. ​

Within the program governance, there are a series of multi-year projects designed to improve safety, quality and consistency of patient care supported by the modernization of our core hospital information system.

Advance will continue to support common clinical standards and processes, including workflows, order sets, clinical guidelines and integrated plans of care enabled by a common electronic health record, across the region.  ​This transformation will be supported by the implementation of MEDITECH Expanse, to replace our multiple ageing systems that are at risk for failure.


Anticipated services include:

The Advance program is looking for a Project Support Manager, with extensive experience leading complex EHR implementations, including concepts in dynamic scheduling.  Each of the Project Support Managers will hold overall project management accountabilities, as well as, specific functional accountabilities based on the areas of the program they are assigned to lead, support and drive. Knowledge with Health Information Management, Patient Access, and Revenue Cycle functions in Meditech considered an asset.

All candidates must demonstrate skills and experience working in a dynamic and fluid environment that will require understanding of concepts associated with Dynamic Scheduling.

All project support managers will hold the following common scope of activities regardless of specific functional accountability across the Advance Program:

  • Lead and drive the planning, coordination, execution and management of day-to-day activities associated with each of the PM’s functional areas of accountability;
  • Ensure integration of project management activities with the master project plan, as well as across multiple work streams and domain areas to ensure inter-related activities are aligned and coordinated;
  • Develop, maintain, monitor and adjust project and resource plan to align with the master project plan; as well as with the evolving and dynamic situations associated with design, build, test and implementation, typical of large complex EHR implementations;
  • Provides oversight and guidance to project team members to ensure accountability, clear workplans are in place to achieve critical milestones;
  • Tracks and monitors project progress, deliverables and milestones according to project plan and in alignment with established project reporting cadence and processes; monitors and reports on status of projects and major obstacles encountered, utilizing concepts of Dynamic Scheduling to continuously anticipate, monitor, adjust and manage risks;
  • Risk and Issues Management:
    • Implements and/or contributes to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the life cycle of the project;
    • Responsible for ensuring risks and issues are identified and resolved in a timely manner. Timely escalation using the escalation and governance process and structure;
    • Accountable and responsible for ensuring risks and issues are effectively registered, monitored and followed to conclusion;
  • Maintains ongoing support for initiatives from project sponsors and user groups, keeps stakeholders informed of project status and ensures effective communication channels are in place;
  • Makes recommendations regarding project scope as applicable;
  • Assists with the maintenance of project artefacts, including project plan, risks and issues log, action items, deliverables log, decision log etc.;
  • Ensures that transparent, data-driven project reporting is in place with clear alignment to the approved project plan, deliverables and milestones; ensures that weekly and monthly status reports are collated, developed and provided in partnership with the Transformation Management Office;
  • Participates in various governance and project meetings as required;
  • Mentors internal staff to ensure knowledge transfer;
  • Orientation & Onboarding:   Work closely with the TMO to develop, maintain and adjust an orientation package for new resources;
  • Administration:  Work closely with the TMO to ensure new resources have been onboarded; issues addressed and resolved;
  • Performs other duties as directed by the project support manager’s direct line manager.


In addition to the above, project support managers will hold specific functional accountabilities based on the areas of the program, they are assigned to lead, support and drive.


Knowledge Transition to internal resources – Mandatory 


In addition to the requirements noted below, the successful candidate will possess the following:

This role is not a suitable fit for a junior resource.  The following EQ is preferred and required to be successful in this position:

  • Strong anticipatory skills
  • Ability to read the “room” and people
  • Ability to flex and adjust as required with fluid and dynamic environment
  • Must be comfortable with fluid and changing environment
  • Ability to pull concepts and high-level ideas into concrete structured plans and action items
  • Must be extremely organized and able to provide clear and concise guidance
  • High EQ to demonstrate self-awareness to seek support when required
  • Strategic mind-set with ability to tactically drive results


Maximum number of candidate submissions: 2


Note that due to cost and logistics factors, our client has a preference for candidates residing local to this opportunity.  If suitable please apply today!  There is an excellent chance of extension.  Deadline is August 23, 2022.


Must Haves


  • Senior project management experience leading EHR implementation in a multi-site healthcare organization;
  • Experience with MEDITECH Expanse, or earlier versions of MEDITECH will be an advantage; regardless of whether this experience is related to the MEDITECH solution functionality or project managing the implementation of the solution;
  • Knowledge / experience of any of the following EHR domains, preferably in a BC context, will be an advantage:
    • Health Information Management
    • Patient Access (Admission, Discharge, Transfer, Registration, Scheduling)
    • Order Management
    • Provider Documentation
    • Nursing and Allied Health Documentation
    • Ambulatory / Primary Care
    • Advanced Clinical Functionality
  • Experience with Dynamic Scheduling and project management methodologies;
  • Extensive project management (PMP preferred) with dynamic scheduling and project management methodologies.  NOT looking for a transactional Project Support Manager;
  • Advanced / Expert user of MS Office, MS Visio, MS Project;
  • Strong visual and presentation capabilities to ‘translate’ complex clinical, technical and healthcare concepts into visual materials for varied audiences from c-suite to VPs and technical stakeholders;
  • Experience and understanding of BC’s healthcare governance and landscape around shared services models and clinical delivery;
  • Experience working in digital health and healthcare environment preferred;
  • Strong leadership skills and ability to form partnerships;
  • Demonstrated ability to problem solve, work collaboratively and deliver results;
  • Proven ability to foster a collaborative team approach to decision-making;
  • Effective financial management skills;
  • Exceptional communication and inter-personal skills;
  • Proven ability to manage significant change initiatives and large-scale projects. Ability to negotiate and find resolutions to complex issues.  Ability to interact tactfully and effectively with staff at all organizational levels, both internally and externally;
  • Excellent organization and time management skills. EXTREMELY Organized.
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