Our Victoria area client is a leader in the support and provision of healthcare services to the British Columbia public.

The client is seeking a Senior Business Analyst on a contract basis to support Financial Operations activities.

Project Description:

The AP Automation Project has recently gone live with the Basware solution / function shifting from a paper-based, manual processing function. The existing project implemented an Accounts Payable software as a service (SaaS) that:

• Digitizes invoice receipts,
• Captures images,
• Performs 3-way invoice matching,
• Drives new, simplified workflows and approvals,
• Increased efficiency,
• Provides visibility and control around purchase order and non- purchase order invoice processing and
• Integrated with existing systems. 

While the Project successfully went live on April 1^st, a number of challenges are being faced by Financial Operations.

As a result, we are focused on building sustainable practices through improved system adoption, upstream process alignment, policy refinement, and formalized documentation and training to support long-term operational continuity.

Anticipated services include:

User Adoption & Role Realignment Strategy

• Conduct a focused assessment of ongoing user adoption challenges, including resistance to process changes in business areas that historically performed decentralized or administrative AP functions (e.g., invoice tracking, manual approvals).
• Identify and document specific business areas requesting or requiring specialized workflows or exceptions to the standard AP process. Review these cases to:
  • Assess business needs, risk, and sustainability of deviations.
  • Recommend where deviations are warranted and outline criteria for approval.
  • Provide guidance on required system configuration changes
  • Develop updated end-to-end process maps for approved workflows.
  • Collaborate with the Change Manager to design role realignment strategies, communication plans, and change navigation supports.

Deliverables include:

• User Adoption & Role Realignment Strategy Document
• Change Management Toolkit (job aids, FAQs, stakeholder guidance, role-based support)
• Customizable Communication Templates for leadership, managers, and staff

Match Exception Process Optimization

• Analyze exception-handling and matching processes and integration with Basware.
• Facilitate stakeholder review and recommend a standardized, sustainable future-state process with system changes and tools to support timely vendor payments.
  

Deliverables include:

• Future-State Process Recommendations (process maps, decision trees)
• Implemented configuration changes, reporting, and supporting tools

Contracts & Purchase Order Optimization

• Define and document business requirements for improved Basware integration and automation.
• Review PO creation practices and policy triggers to optimize usage and support three-way matching.

Deliverables include:

• Implemented system changes and recommendations report (workflows and PO policy updates)

Sustainability Playbook

• Document engagement findings, system changes, and process improvements.
• Provide a sustainability roadmap with policy recommendations, operational checkpoints, and long-term roles and responsibilities. 

Deliverables include:

• Comprehensive Playbook with embedded process documentation and sustainment tools

Training & Process Documentation

• Consolidate and structure existing training resources for onboarding and retraining AP staff.
• Develop formal training and standardized process documentation covering workflows, roles, escalation paths, and system touchpoints. 

Deliverables include:

• AP Onboarding & Retraining Guide (Finance staff)
• End-User Training Package (e.g., “How to Approve an Invoice”)
• Library of Key AP Processes with visual workflows and SOPs

Maximum number of candidate submissions: 1

Note that due to cost and logistics factors, our client has a preference for candidates residing local to this opportunity.  If suitable please apply today!  There is an excellent chance of extension.  Deadline is August 4, 2025.

• Demonstrated experience delivering business analysis and financial analysis services in large, complex public sector organizations.
• Proven ability to assess and optimize financial processes, including AP workflows, exception handling, and system integration (e.g., Basware or similar AP solutions).
• Strong problem-solving and stakeholder engagement skills, with the ability to work across multiple departments and facilitate change management activities.
• Experience leading similar process improvement, role realignment, or financial operations optimization initiatives.
• Familiarity with BC healthcare financial operations and governance is considered an asset.