Job: HICS Business Analyst (PT, 11/24)

Title HICS Business Analyst (PT, 11/24)
CategoriesBusiness Analysis
Job TypeContract
Start Date2021-12-15
End Date2022-06-30
LocationSurrey, BC
Job Details

Our Surrey area client is a leader in the support and provision of healthcare services to the British Columbia public.

The client is seeking a part-time Business Analyst on a contract basis to support the Informatics, Technology & Facilities group.


Project Description: 

The client organization provides clinical and community services across the care continuum to over 1.8 million people from Burnaby to Boston Bar and is the fastest growing health region in British Columbia. Fraser Health is responsible for a wide range of services including:

  • 12 acute care hospitals
  • outpatient care and day surgery center
  • urgent care facilities
  • over 7,760 long-term care beds
  • mental health care & services
  • public health services
  • home health services
  • community care services

With over 26,000 employees, 2,900 physicians and more than 6,000 volunteers who provide our services and support our patients, residents and clients, the client is continuously improving the way care is delivered.

Health Informatics and Clinical solutions (HICS) is an ancillary division within Health Informatics and Information Technology services, responsible for clinical informatics, diagnostic and clinical specialty systems.  

What we do:

We collaborate with providers with a focus on providing seamless patient care by identifying current trends in healthcare from a technology and clinical workflow perspective to enhance and optimize the patient journey.

We develop solutions that share data across systems to ensure accurate and timely patient information is available to providers for decision making and treatment supporting improved patient outcomes.

We provide project and operational services to several direct patient care areas including:  Emergency, Surgical, Medical Imaging, Cardiology, Laboratory, Pharmacy, Health Information Management, Renal, Critical Care, Medicine, Maternity and Infant Care among other areas across the 12 acute care sites.

The team supports over 160 clinical applications with two thirds of the applications categorized as ‘Highly Critical’ and ‘Critical’ to providing direct patient care.

The focus of this role is:

  • Supporting the Health Information Management portfolio
  • Providing analysis, manage small to medium size projects initiated by the clinical areas for improving model of care
  • Improve workflow efficiency by reducing the effort currently required to streamline patient care
  • Supporting portfolio resources as needed to support operations and projects


Anticipated services include:

Health Informatics & Clinical Solutions (HICS) team is looking for a business analyst for the, with key deliverables and activities outlined below:

  • Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems (including privacy and security requirements)
  • Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
  • Provides business analysis by carrying out work flow analysis, developing business information, Requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
  • Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
  • Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
  • Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
  • Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
  • Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas.
  • Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
  • Support other activities as requested from the Project Manager but not limited to the following:

Support Workflow analysis

  • Downstream integration vendor mapping – requirements
  • Stakeholder engagement to ensure the appropriate inputs and validation including key decisions
    • Participate in project meetings
    • Weekly Status Reporting
    • Identify risks and issues and facilitate resolution
    • Ensures Decisions tracked, signed and registered
    • Bring expertise and knowledge around acute clinical information systems and integration
      • Responsible for supporting the Project Manager
      • Monitor the build status

Knowledge Transition – Mandatory

A key expectation is the effective transition of knowledge through-out the course of the contract and at the end of the contract by the consulting firm to internal resources.


Maximum number of candidate submissions: 2


Note that due to cost and logistics factors, our client has a preference for candidates residing local to this opportunity.  If suitable please apply today!  There is an excellent chance of extension.  Deadline is December 6, 2021.

Must Haves
  • Minimum 5 years recent experience in Healthcare with a particular focus on IT systems and operational support
  • Minimum 10 years’ experience in business analysis
  • Experience in managing complex projects that involve several integrated systems
  • Experience with clinical information systems, workflows and modalities for Medical Imaging in an acute care hospital setting
  • Experience working with either Health Information Management, Emergency, Critical care, Renal and Forensic Nursing area
  • Department, Medical Imaging, Surgical, Lab , Pharmacy workflow and processes
  • Experience with HL7 integration (eg. BizTalk) and DICOM
  • It is an asset if the proponent has experience or knowledge of specific processes, downstream clinical applications, and end-to-end clinical and system workflows
  • Experience integrating downstream clinical applications with Meditech (eg: Coldfeed and discrete data integration)
  • Demonstrated clinical stakeholder engagement experience
  • Experience in supporting testing process (test strategy/plan, creating test cases, executing testing)
  • Proponent shall possess strong problem solving, analytical, organization, and interpersonal skills
  • Demonstrates strong written and verbal communication, documentation and facilitation skills
  • Experience with clinical device integration is an asset
  • PMP or CBAP certification is an asset


Please provide three (3) recent references within the last 5-8 years that demonstrate experience in Health Informatics & Clinical Solutions projects.  Please include the following:

  • Brief description of your role on the project team
  • Your years of experience
  • Additional / supplemental skills or expertise
  • contact information of three (3) references per individual
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