Our Burnaby area client is a leader in the support and provision of healthcare services to the British Columbia public.

The client is seeking an Expert Business Architect on a contract basis to support BC Emergency Health Services.

Project Description:

Provincial Digital Services (PDS) delivers provincial digital health strategies and business transformations by relentlessly focusing on the end user and the end-to-end health services journey for everyone in British Columbia. We concentrate on the design and delivery of digital health tools and platforms to support the ongoing evolution of a connected health system and digitally enabled health care. By collaborating with all provincial health sector partners, we ensure an equitable approach to addressing health sector priorities.

PDS is part of the Provincial Digital Health & Information Services (PDHIS) portfolio that was formed in July 2022 to enable our BC health system more effectively digitally and virtually.  PDHIS brings together many organizational units from different parts into one portfolio and includes a close partnership with the Ministry of Health to deliver on the BC Digital Health Strategy.

Within PDS, there are numerous initiatives that will require assistance for longer term planning and short-term execution of deliverables, as well as providing business positioning and support for future projects.

BC Emergency Health Services (BCEHS) is evaluating a replacement of its Computer-Aided Dispatch (CAD) system. CAD is the operational backbone of BCEHS emergency dispatch and dispatch-adjacent clinical workflows, supporting call intake, event creation, resource assignment and tracking, inter-facility transfer coordination, and information flow to paramedics and partner systems. BCEHS currently operates a heavily customized Hexagon CAD 9.4 footprint with tightly coupled legacy integrations, sustainment constraints, and documented patient-safety and business-continuity exposures. A Decision Briefing Note has recommended launching a full RFP to replace CAD and validate market fit. This SoW covers the 6-month Planning & Scoping phase that precedes the RFP, to produce a decision-ready package for the next step.

The Planning & Scoping phase is a time-boxed 6-month engagement intended to fully evaluate the full architectural context of the CAD including all integrated and related systems. In-scope outputs include: (1) an Enterprise Architecture view of BCEHS core clinical systems with CAD as the focal capability and its adjacent system dependencies made explicit; (2) confirmed alignment to the long-term BCEHS services strategy within the BC Shared Health Services (BCSHS) context; (3) a draft technical and clinical requirements section for the provincial CAD replacement RFP; (4) a core quantified benefits realization schedule focused on the main workflows expected to improve through modern CAD optimization; and (5) a refreshed estimate, roadmap, and resourcing model so the next decision is tied to clearer scope, outcomes, and delivery assumptions. This engagement is delivered in partnership with Enterprise Architecture.

Anticipated services include:

The Business Architect will work under the direction of the Project Director, CAD Replacement Program (BCEHS) and the PHSA PDS Enterprise Architecture. The Business Architect is a full time over a time-boxed 6-month Planning & Scoping phase, alongside a Project Director, Enterprise Architect, and Senior Business Analyst on a core team. The Enterprise Architect will provide the following deliverables:

• Perform the Current State Assessment and Business Architecture Gap Analysis for BCEHS core clinical and operational processes, with CAD as the focal operational capability — covering capability and service alignment, embedded workarounds, and policy/workflow constraints.
• Enhance and validate the conceptual Business Architecture reference model for CAD, aligned with the Enterprise Architect’s view of CAD-adjacent systems (clinical, reporting/analytics, billing, telephony/NG911, mobile field, partner systems).
• Develop the vision and future-state Business Architecture including the capability map, service structure, and target-state workflows for priority dispatch, clinical, and field operations (call intake, event creation, resource assignment, recommend-unit, clinical routing to Clinical Hub, first responder notification, paramedic situational awareness and mobile CAD, event replay, degraded-mode) aligned with the long-term BCEHS services strategy and Shared Services Organization (SSO) context.
• Create the Business Architecture roadmap from current to future state, sequenced with the program roadmap and procurement/implementation phases.
• Assess and communicate benefits, impacts, risks, and organizational implications (workflow, policy, HR, change/adoption) of the future-state Business Architecture, and lead the core quantified benefits realization schedule (categories, baselines, measurement, owners, timing) tied to the workflows expected to improve with modern CAD.
• Develop models, journey maps, and artefacts for effective communication with dispatch, clinical, field, executive, and partner audiences.
• Participate in weekly and ad hoc meetings to provide timely information on design decisions, progress, status, issues, risks, and solutions.
• Lead and facilitate workshops with SMEs to develop and validate current-state and target-state Business Architecture views across BCEHS (Dispatch Operations, Clinical Hub, Paramedic Practice, Patient Safety) and partner organizations.
• Collaborate with cross-functional teams across BCEHS, Enterprise Architecture, IMIT, procurement, and the Ministry of Health providing business architecture inputs and workflow content to the technical and clinical requirements section of the CAD replacement RFP.
• Contribute business architecture inputs to the refreshed estimate, roadmap, and resourcing model — the decision support package for the next decision gate — ensuring workflow complexity, change impact, adoption effort, and benefit timing are reflected.

Maximum number of candidate submissions: 1

Note that due to cost and logistics factors, our client has a preference for candidates residing local to this opportunity.  If suitable please apply today!  There is an excellent chance of extension.  Deadline is June 2, 2026.

A level of education, training, and experience equivalent to a degree in Project Management, Health Administration, Business Administration, Information Management or a related discipline

• Must have 5+ years working in a Health Authority or similar environment.
• Must have demonstrated 5+ years leading and delivering Enterprise level projects.
• Must have demonstrated 5+ years managing software architects and application development teams.
• Working knowledge of and experience with agile management concepts, practices, and deliverables
• Proven success in architecting solutions at business, conceptual, logical, and physical levels.
• Must be able to communicate clearly with multiple groups of interested parties with differing needs, including senior executive resources.
• Demonstrated experience facilitating and managing consultation processes with a wide range of interested parties.
• Ability to effectively navigate and deliver results in a large and complex environment.
• Demonstrated capability in handling sensitive and challenging situations.
• Demonstrated capability to work collaboratively with Senior Management team and Executives.
• Excellent interpersonal, written, and verbal communication skills dealing with senior executives and clinicians.
• Excellent team management skills
• Excellent proficiency with MS Office toolsets (Word, Excel, Visio, Project)