Our Burnaby area client is a leader in the support and provision of healthcare services to the British Columbia public.

The client is seeking a Lead Program Manager – Digital Workplace on a contract basis to support Digital Workplace Services Transformation Program.

Project Description:

The objective of the Digital Workplace Services Transformation Program is to establish the future sourcing, commercial, and service delivery model for workplace technology services across British Columbia’s health sector following the expiry of the current Workplace Evolving Services and Technologies (WEST) agreement in 2028/2029.

The Alliance Office has been mandated to lead the strategic assessment, procurement planning, service transition planning, and implementation readiness activities required to enable the next generation of Digital Workplace Services. The future-state model will introduce a modular, outcomes-based service architecture that enhances accountability, service performance, innovation, financial transparency, and alignment with clinical and operational priorities across the provincial health system.

The Alliance Office requires the services of a senior Lead Program Manager with extensive experience leading large-scale technology transformation, sourcing, transition, and service modernization initiatives. The Lead Program Manager will be responsible for developing and managing integrated program roadmaps, implementation plans, governance frameworks, transition strategies, and executive reporting processes. Working closely with Health Authority executives, provincial stakeholders, procurement specialists, service architects, vendors, and operational leaders, the consultant will coordinate program activities, manage dependencies and risks, support executive decision-making through the Procurement Executive Steering Committee (PESC), and ensure successful delivery of procurement, transition, and implementation objectives.

The Lead Program Manager will be supported by the Alliance Office Procurement Delivery Team and will work collaboratively with clinical, operational, technical, financial, procurement, and executive stakeholders across British Columbia’s health authorities to ensure the successful transition to a future-state Digital Workplace Services model that delivers long-term value, operational stability, service excellence, and improved support for healthcare delivery.

Anticipated services include:

Position Overview The Lead Program Manager is responsible for planning, coordinating and overseeing complex initiatives that support the evolution of the next-generation Digital Workplace Solutions model across public healthcare facilities in British Columbia. Replacing the current Workplace Evolving Services and Technologies (WEST) agreement, this role is critical to bridging strategy and execution, ensuring that approved changes are successfully implemented and deliver intended organizational, operational, and service outcomes while maintaining continuity of service. The Lead Program Manager will operate within the Alliance Office’s Procurement Delivery Team and provide direct strategic and tactical support to the Procurement Executive Steering Committee (PESC).

Key Responsibilities

1. Program Planning & Roadmap Management

Establishes a clear path from strategy to implementation.

• Develop and maintain integrated transformation roadmaps, implementation plans, and milestone schedules.
• Translate strategic objectives into actionable workplans, deliverables, and implementation activities.
• Coordinate sequencing of work across multiple initiatives, projects, and teams.
• Identify critical path activities, dependencies, constraints, and resource requirements.

2. Transition Planning & Execution

Enables the successful implementation of future-state services and accountability models.

• Lead planning and coordination activities required to support service transitions, accountability changes, and operating model implementation.
• Develop transition readiness criteria and implementation frameworks. Coordinate transition activities across internal teams, vendors, service providers, and external partners. Monitor progress and address barriers to successful implementation.

3. Program Integration & Coordination

Align workstreams, resources, and decisions to achieve transformation outcomes.

• Establish integrated governance, reporting, and planning processes across multiple workstreams.
• Coordinate activities among service architecture, procurement, commercial, operational, and transition teams.
• Ensure decisions, deliverables, and timelines remain aligned across all participating groups.
• Facilitate resolution of interdependencies and competing priorities.

4. Executive Reporting & Governance

Provides transparency, decision support, and oversight throughout implementation.

• Develop executive-level reporting, dashboards, milestone reporting, and status updates.
• Support governance forums through preparation of decision materials, briefing notes, and recommendations.
• Escalate risks, issues, and decisions requiring executive direction.

Core Competencies & Scope of Knowledge

• Significant experience leading large-scale sourcing, transition, and service redesign initiatives, including outsourcing, selective insourcing, service divestiture, and hybrid service delivery strategies.
• Demonstrated success developing integrated road maps, implementation plans, and transition strategies.
• Strong knowledge of program management, dependency management, risk management, and implementation planning practices.
• Familiarity with a broad taxonomy of digital workplace services, including Technical and Clinical Service Desks, Device Procurement, Asset Management, Technology Refresh Programs, and Information Security.
• External Information: Minimum of 7–10+ years of complex program management and enterprise-level IT procurement experience, ideally within the public sector or healthcare environments. PMP, ITIL, or equivalent supply chain/procurement certifications are highly preferred.

Maximum number of candidate submissions: 1

Note that due to cost and logistics factors, our client has a preference for candidates residing local to this opportunity.  If suitable please apply today!  There is an excellent chance of extension.  Deadline is August 12, 2026.

• Minimum 10 years of experience leading large-scale enterprise technology transformation, sourcing, transition, or service modernization programs.
• Demonstrated experience developing and managing complex program roadmaps, implementation plans, governance frameworks, and executive reporting processes.
• Proven experience leading large, multi-stakeholder initiatives involving procurement, service transitions, outsourcing, insourcing, or managed services environments.
• Strong knowledge of program management disciplines, including dependency management, risk management, change management, and implementation planning.
• Experience coordinating cross-functional teams consisting of technical, operational, procurement, commercial, financial, and executive stakeholders.
• Knowledge of Digital Workplace Services, including service desk operations, IT service management, endpoint management, asset management, device lifecycle management, technology refresh programs, and information security services.
• Experience supporting executive governance bodies through the preparation of decision materials, briefing notes, status reporting, and recommendations.
• Experience within public sector, healthcare, or other highly regulated environments is strongly preferred.
• Professional certification such as PMP, PgMP, ITIL, Prosci, or equivalent program management certification is preferred.
• Excellent communication, facilitation, stakeholder engagement, and executive presentation skills.